FAQ – Shape&Glow
Welcome to our FAQ! Here you will find answers to the most frequently asked questions about our products, delivery, payments and returns. If you can't find your answer, don't hesitate to contact us via our Contact page.
Products
Q: What types of products does Shape&Glow offer?
A: Shape&Glow offers beauty products, care and accessories to help reveal your natural glow and take care of yourself on a daily basis.
Q: How to choose the right size or product?
A: Consult the size guide or descriptions on each product sheet to choose the one that suits you best.
Q: Are your products of quality and safe?
A: Yes! All our products are tested, safe and compliant with standards. We select only high quality ingredients and materials.
Orders and payment
Q: What payment methods do you accept?
A: We accept credit cards (Visa, Mastercard), PayPal, Link and Apple Pay for a secure transaction.
Q: Can I change or cancel my order?
A: You can change or cancel your order only if it has not yet been shipped. Contact us quickly via our Contact page.
Delivery
Q: What are the delivery times?
A: Standard delivery usually takes between 7 and 10 working days depending on your location.
Q: Can I track my order?
A: Yes, a tracking number will be sent to you by email as soon as your order is shipped.
Q: What are the delivery costs?
A: Fees vary depending on the delivery area and the weight of your order. They are displayed at the time of payment.
Q: Can I return a product?
A: Yes, you can return a product within 14 days of receipt, provided it is in new and unused condition.
Q: How do I get a refund?
A: After receipt and inspection of the returned product, we proceed with the refund via the same payment method used when ordering.
Customer support
Q: How can I contact you?
A: You can send us a message via our Contact page.
We usually respond within 24 hours on weekdays.
